Refund policy

Returns & Refunds

At Reco Mont, we want you to feel confident with every purchase. If something isn't quite right, we're here to make the return process as straightforward as possible.

14-Day Returns

You can request a return within 14 days of receiving your order.

To qualify for a return, items should be:

  • Unworn, unused and in their original condition.

  • Returned with all original tags, labels and packaging.

  • Free from damage, stains, alterations or signs of wear.

  • Accompanied by any original accessories, dust bags or boxes.

You may return individual items from your order or the entire order, subject to eligibility.

How to Start a Return

  1. Contact our customer support team within 14 days of receiving your order. Include your order number and the item you'd like to return.

  2. Receive return instructions. Our team will review your request and provide the correct return address and shipping instructions.

  3. Ship your return. Pack the item securely and use a tracked shipping service with DHL, UPS or FedEx.

  4. Receive your refund. Once your return arrives and is inspected, we'll process your eligible refund.

Please do not send products back without contacting us first, as return addresses may vary depending on the item.

Return Shipping Costs

For standard returns, such as a change of mind or incorrect size, return shipping costs are the customer's responsibility.

If you receive an incorrect, damaged or defective item, please contact us so we can review the issue and arrange an appropriate solution at no additional return-shipping cost where required.

Refunds

Once your return has been received and inspected, we'll notify you of the outcome.

  • Approved refunds are issued to your original payment method.

  • Refund processing may take several business days.

  • Your bank or payment provider may require additional time to display the refund.

  • Any applicable deductions will be explained and handled in accordance with consumer protection laws.

Damaged or Incorrect Items

If your order arrives damaged, defective or incorrect, please contact us as soon as possible.

Include your order number and clear photos showing the issue and product packaging.

We'll review the situation and help arrange a replacement, refund or another appropriate solution.

Exchanges

If you need a different size or style, please contact our customer support team.

Exchanges depend on product availability. In some cases, returning the original item and placing a new order may be the fastest solution.

Need Assistance?

Our customer support team is here to help with return requests, refund questions and product concerns.

Please include your order number when contacting us so we can assist you efficiently.

This policy does not limit any statutory consumer rights that apply to your purchase.